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Kcs Webtech Interactive Voice Response (IVR) is a technology that automates interactions with telephone callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, callback, fax, e-mail and other media.
Our IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure with Inbound & Outbound. Kcswebtech common IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Call center forwarding
Simple order entry transactions
Retail & Entertainment, Automobiles, Real Estate. Etc.