IVR Service

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Kcs Webtech Interactive Voice Response (IVR) is a technology that automates interactions with telephone callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, callback, fax, e-mail and other media.

Our IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure with Inbound & Outbound. Kcswebtech common IVR applications include:

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Related Services

Key Features of our IVR Service

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    Bank and stock account balances and transfers

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    Surveys and polls

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    Call center forwarding

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    Simple order entry transactions

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    Retail & Entertainment, Automobiles, Real Estate. Etc.