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Interactive Voice Responce (IVR)

Kcswebtech Interactive Voice Response (IVR) is a technology that automates interactions with telephone callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, callback, fax, e-mail and other media.

Our IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure with Inbound & Outbound.
Kcswebtech common IVR applications include:

  • Bank and stock account balances and transfers
  • Surveys and polls
  • Office call routing
  • Call center forwarding
  • Simple order entry transactions
  • Retail & Entertainment
  • Automobiles
  • Real Estate. Etc.